Goodshout vs Birdeye: which review tool suits a small business?

Birdeye and Goodshout both help businesses collect Google reviews, but they are built for different sized businesses. Here is how to tell which one is for you.

We make Goodshout, so we are not neutral. We have kept to what Birdeye publishes about itself (checked in October 2026) and avoided guessing. Check their site for current details.

At a glance

Where Birdeye is the better fit

• You run a larger multi-location brand. Birdeye leads with multi-location brands, and its quote form offers bands from a few locations up to over a thousand.
• You want one platform for more than reviews. Birdeye describes itself as a platform that replaces several separate tools, which suits businesses with a team to run it.
• You are happy to go through a quote process. Pricing is built around what you deploy at your locations.

Where Goodshout is the better fit

• You are a small business or a small group. Goodshout runs up to five Google listings on one Pro plan, each with its own reviews, customers and team.
• You want to know the price before you talk to anyone. Goodshout is free to start, and Pro is $29.99 NZD + GST a month.
• You want it simple. You can set up, print a QR code and send your first request in minutes, with no sales call.
• You want customers to be able to tell you privately. Everyone sees the same two choices, and anything private reaches you straight away.

So which one?

If you manage a large brand with many locations and want an all-in-one platform, Birdeye is built for that. If you are a small business, or a group with a few locations, and you want to start free and keep it simple, Goodshout is built for you.

Goodshout's free plan has no card and no time limit, so you can try it with real customers before you decide anything.